1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all tags and accessories
- Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance
- Gift cards
- Items that have been used, altered, or damaged by the customer
3. How to Initiate a Return
To start a return, contact us at support@driftbricks.moncreda.shop with your order number and reason for the return. We will provide return shipping instructions within 2 business days.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund.
6. Exchanges
We offer exchanges for defective or damaged items. To request an exchange, contact us at support@driftbricks.moncreda.shop with photos of the issue.
7. Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank first, then contact us at support@driftbricks.moncreda.shop.
Last updated: 2026